Support

We usually answer within 1–2 business days.

Email us at [email protected]. Tell us your phone model and, if it's about a scan, what you scanned.

Subscriptions

How do I cancel Pro?

iPhone: Settings → your name → Subscriptions → YUMYUMMYTR → Cancel Subscription.
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → YUMYUMMYTR → Cancel.
Deleting the app does not cancel a subscription.

I paid, but Pro isn't on

In the app, open Profile and tap Restore purchases, using the same App Store or Google Play account you paid with.

New phone?

Install the app with the same App Store or Google Play account and tap Restore purchases. Your meal history is stored on the old phone and doesn't move to the new one.

Refunds

Refunds are handled by the store: reportaproblem.apple.com for Apple, or the Google Play order history for Android.

Using the app

The photo got something wrong

Remove or add parts on the result screen in a tap. Photos work best from above, in good light, with the whole plate in the frame.

A barcode isn't found

Take a photo of the label (this uses a photo scan, so it needs Pro or a free photo try left) and the app learns the product for everyone. You can also search the food by name.

How do I change my goal or limit?

Open Profile → Daily limit and choose a new goal.

Your data

How do I delete my account?

Profile → Delete account. It removes your account and its server data right away and clears the app on your phone. See the Privacy Policy.